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Product Manager - Customer Communication

As Airhelp continues to grow rapidly and is currently dominating the air compensation scene (following San Francisco’s Y Combinator), we are looking for a Product Manager or Senior Product Manager to join our Product Team in Gdansk, Poland or Berlin, Germany on a full-time basis.

We are looking for a passionate Product Manager or Senior Product Manager that will lead product development efforts on Customer Communication process and tools within the Customer Service Tools Platform team working to create frictionless and engaging communication with Airhelp’s customer base. You will define the product requirements, pursue customer research, analyze customer service agent’s performance and problems and bring clear and simple to use tools to life for our team.  You will develop unification of Airhelp’s service ‘voice’ across all support channels including Facebook messenger, Twitter, email, sms, phone calls and real time chat systems.  Above all, your work will impact the way our customers experience Airhelp.


Who we are looking for:

  • Are you a person of endless curiosity, always questioning what you see and your own assumptions?
  • Experience running A/B tests, using customer data to drive decision-making
  • Strong attention to detail and communication skills
  • High analytical and business acumen
  • Do you have an insatiable appetite for growth and self development?
  • Would you like to make a difference in the air passenger rights industry?


What you will do:

  • Connect business goals and priorities to design and development priorities.
  • Lead building new features following the MVP methodology
  • User Research and User Journey Analysis developing hypothesis to support Product Designers to develop UI components.
  • Collect and interpret qualitative and quantitative data to articulate user needs and translate them into prototypes or interface designs with the help of design team
  • Maintain strong working relations with various internal teams, such as Engineering, Operations, Legal Operations, Marketing, and Data Science group.
  • Be the superhero, unafraid of chaos, unafraid to take risks, make mistakes and learn from them;  Learn, learn, learn!


What we offer:

  • At Airhelp, you will get a Mac and use cutting edge tools and work with a top notch engineering group. We want your job to be cool!
  • You will be compensated fairly and offered meaningful, annual salary reviews.
  • We work and play hard; our summer and winter party is a special time when Airhelpers from all over the world fly to Gdansk for a night of fun.
  • We create a friendly and flexible environment with unlimited potential for growth, because your success is our success!


Join us and get ready for the ride of a lifetime!

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